FAQ
2025 Tariffs
Q: How is your company handling the 2025 tariff situation?
A: The 2025 tariff situation is affecting a large number of automotive products that we stock. While some suppliers have opted to charge a flat fee for all orders or on affected products, we have decided to handle the situation differently. Instead of increasing prices by a flat percentage across the board, we are reviewing products on a case-by-cases basis to determine if the increased cost truly necessitates a change in price, or if we can safely absorb the additional fees.
While this process is slow and means that our prices may change in the future, it also ensures that we're only increasing prices when absolutely necessary and only by the required minimum. So far we have found that we can safely absorb the increased cost without passing any fees on to you in the majority of cases. This process also guarantees that the price you see on our online store is the price you pay - no surprise fees at checkout.
We'll continue to actively monitor this situation, and we'll continue working to keep costs as low as possible.
Q: Can you tell me which products will be affected by tariffs?
A: While we can make an educated guess based on a product's country of origin (COO), in actuality tariffs are applied to products upon entering the US. The same product may or may not incur tariffs depending on the supplier's shipping location and on how the supplier decides to pass any fees on to us. This makes it hard to say definitively that any one product will or will not be affected by tariffs.
Q: Can you tell me the Country of Origin (COO) and the Harmonized System (HS) code for a product?
A: Yes, this information will be displayed under the "Customs" tab for each product, when available. Please note that the international HS code (6 digits) provided is only a reasonable estimate. You should always confirm the accuracy and suitability of an HS code for your use with your customs broker, HS lookup tool, or border protection department before importing. You may also require a 12 digit national HS code. Also note that COO's are not static, as manufacturing of any one product can occur in multiple regions.
Shipping & Delivery
Q: Where do you ship your products from?
A: Our products ship out of Grover Beach, California, USA.
Q: What shipping options do you offer?
A: For US customers, we offer 3-5 business day delivery, 2 business day delivery, and 1 business day delivery options. For international customers, we ship primarily with FedEx. Collect shipping via UPS, FedEx, or DHL is available to US and international customers too, but is not available through the online checkout and must be arranged with our team in advance.
Q: Do you offer free shipping?
A: We do offer free 3-5 business day delivery for online orders totaling $125.00 USD or more that are being shipped to a location within the USA, Alaska and Hawaii included!
Technical Support
Q: Do you offer instructions on how to install connectors?
A: We do offer some helpful crimping and installation guides on our Instructions and Specs page.
Q: Can you help me identify what connector or terminals I'm using?
A: You can use our online filters to search for products by type, manufacturer, color, # of cavities, etc. You can also email or text us some photos of the part you are hunting for. We can't promise that we'll be able to identify it, but we're always willing to take a look!
Q: Can you tell me what parts mate to my connector, or what terminals go inside of it?
A: Most products on our site provide a number of Compatible Products at the bottom of each products' page. This is where we'll list the appropriate terminals, seals, mating connectors, etc. that go with each part. If you can't find what you're looking for there, contact us! We may be able to find the answer for you.
Ordering & Payment
Q: How quickly will you process my order?
A: Online orders received by 2pm pacific time will ship the same business day. Orders placed after 2pm pacific time will ship the next business day. Business days are Monday - Friday, excluding the following holidays:
- New Year's Day (January 1)
- Independence Day (July 4)
- Memorial Day (last Monday of May)
- Labor Day (first Monday of September)
- Thanksgiving (fourth Thursday of November)
- Christmas (December 25)
Q: Do I need to have an account to place an order?
A: No, you don't need to have an account. You can complete your purchase as a guest. Completing your order while signed into an account provides you the benefit of maintaining your order history, while checking out as a guest does not.
Q: Can I place a tax exempt order with you?
A: Yes you can! Simply email us a copy of your tax exemption certificate as well as the email account that you created your customer account under. We will mark your account as tax exempt for you.
Q: Do you accept POs?
A: We recommend online checkout as the fastest and most secure way to place an order, but you can also email us your company POs. Note that PO's must have a minimum value of $100 USD.
Q: What payment methods do you accept?
A: We accept all major digital forms of payment including all major credit cards, PayPal, Venmo, Apple Pay, etc. We can provide you with instructions to send payment via ACH and wire transfer as well. Net 30 payment terms are available to select business who apply and are approved in advance. Note that net 30 payment terms cannot currently be taken advantage of via online checkout.
Q: Why wasn't my payment accepted at checkout?
A: The # 1 issue we see that causes this problem is when the billing address and zip code provided during checkout don't match what the card's issuing bank has on file. This is pretty common if your credit cards are issued by a corporate office in another town. Double check that your billing address matches what the bank has on record. If that doesn't solve the issue, reach out to us! We have additional means to diagnose the problem.
Returns
Q: I ordered the wrong parts. Can I return them or exchange them?
A: Yes! We accept returns of unused parts within 60 days of delivery. To get a return or an exchange started, contact us!
Q: I received something different from what I ordered. Can I return the parts or exchange them for the right ones?
A: Yes, certainly! If you receive an incorrect part, please alert us to our mistake. We will work to get the right parts sent to you ASAP, and get the wrong parts sent back to us.
Have a question that isn't answered here? Contact us and we'll be happy to help find the answer!