Help Center

We're here to help!

Over the years, we've been asked all sorts of questions, and we've got answers to most of them! Here you'll find a helpful list of resources to answer the most common questions we get asked.

I've never heard of CustomConnectorKits? Who are you?

We're the online sales division of Avila Electronics, Inc. For a more detailed description of what we do and how we came to be, read our About Us section.

Can you help me identify a part?

We're happy to try! Check out the Technical Support section of our FAQ for more info on what services we can provide and what info we need form you.

How do I start a return?

For that answer, check out our Return Policy or read our guide on how to begin a return.

When will you ship my order?

For info about our shipping and tracking, head over to our Order Tracking page.

Do you provide tax exemptions?

Yes! Visit our Tax & Terms page for steps on how to get your account set up with a tax exempt status.

My question isn't listed here.

Check out our FAQ for more common questions, or contact us directly!