Help Center

We're here to help!

Over the years, we've been asked all sorts of questions, and we've got answers to most of them! Here you'll find a helpful list of resources to answer the most common questions we get asked.

I've never heard of CustomConnectorKits®? Who are you?

We're the online sales division of Avila Electronics, Inc. For a more detailed description of what we do and how we came to be, read our About Us section.

Can you help me identify a part?

We're happy to try! Check out the Technical Support section of our FAQ for more info on what services we can provide and what info we need form you.

How do I start a return?

For that answer, check out our Return Policy or read our guide on how to begin a return.

When will you ship my order?

For info about our shipping and tracking, head over to our Order Tracking page.

Do you provide tax exemptions?

Yes! Visit our Tax & Terms page for steps on how to get your account set up with a tax exempt status.

My question isn't listed here.

Check out our FAQ for more common questions, or contact us directly!